Frequently Asked Questions
Q. I saw your website and I want to reserve, what is the process?
A. Reserving the condo is a 3 step simple process.
1. Fill out the reservation form or send us an email to info@condojaco.com
2. A Paypal Invoice will be sent to your email address.
3. Securely pay the invoice with a bank transfer, existing Paypal account or a credit card.
After payment is confirmed, you will receive directions, personal access code and instructions on how to enter the condo.
Q. Where do we pick up the keys to the condo?
A. No keys are needed to enter the condo. The special lock requires a passcode that will be issued to you and will function only during your stay, after that it will expire. No need to share keys with other members of your party, access code can be used by everyone in your party.
Q. How big is the condo?
A. The condo is a little smaller than average. The three bedrooms each have a full size bed that sleeps two adults. The upstairs master bedroom is a good size and haves a couple of sofas in the "retreat" area.
It sleeps 6 max, but 3-4 can stay comfortably.
Q. What is your address or location?
A. Costa Rica does not have an address system that we in North America are accustomed to, the landmark system is used here.
Therefore the location of the condo is: Condominios Tropical, 50 meters north of KFC/Quizmos on Avenida Pastor Diaz (Main Rd in Jaco).
Q. I just landed in Costa Rica and need transportation to Jaco Beach, where can I catch a bus?
A. Grayline Tours provides safe daily transport service to Jaco for about $27. For more information, check out their website at graylinecostarica.com
Q. Can I smoke in the condo? Can I bring my pets?
A. In consideration of future guests, please no smoking inside the condo. No pets allowed.
Q. Is there a phone line in the condo?
A.Sorry, there is no phone line, but there are plenty of payphones in Jacó. International and local calling cards are sold at any store that carries them. International calls can also be made from the local internet cafe.
Q. Is parking available at the condo?
A. Yes, there is parking available directly in front of the condo.
Q. Do I have access to the pools and jacuzzis?
A. Yes, rental of the condo includes full use of the amenities at the condo complex, including common areas, pools and jacuzzis. We only ask that you follow the rules outlined in the "welcome" binder.
Q. Are the published rates per person?
A. No, rates are per night regardless if its 1 person or 6 persons staying.
Q. What is the minimum and maximum days I can rent the condo?
A. Minimum is two days and there is no maximum, but please check the calendar for availability.
Q. Why is the condo more expensive on Christmas/New Year's holiday and on Easter week?
A. Easter and the Christmas Holiday are the busiest holidays of the year, with both Costa Ricans and foreign tourists looking for accommodations. Due to the extremely high demand for accomodations near the beaches, the minimum stay is one week.
Q. What time is check in / check out?
A. Check in time is anytime before 6pm. Please make prior arrangements with us for later check-ins. Check-out is at 11 AM unless prior arrangements have been made.
Q. Am I going to receive my deposit via Paypal?
A. Yes, at checkout we will conduct an inventory check, in case of missing or broken items, deductions will be made at owner's discretion. You should receive your deposit in a couple of days.
Q. I don't have a PayPal account, can I mail you a check?
A. Absolutely, personal check can be mailed to my address in the US, just give us a few days extra for the check to clear and reserve your dates. A check will also be issued for your refund of the deposit.
If you reside in Costa Rica, a deposit can be made in my BCR account. Please email me for instructions.
Q. What is your cancellation policy? Early departures?
A. Cancellations of two weeks or more in advance 100% refund. Less than two weeks in advance 50% partial refund. Due to us possibly not being able to fill the vacancy on short notice. No refund for early departures.
If you have more questions, feel free to contact us at: